![]() ![]() If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.As soon as you place your order, you will receive an order confirmation e-mail. International customers as well as domestic customers outside of the continental U.S. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. ![]() This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Foam, upholstery, and facecradle platforms are warranted for three (3) years from the original date of purchase.
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